FAQ
Asked Free Questions
-
How long will it take for my shipment to be delivered?
Delivery times depend on the destination, shipping method, and customs clearance requirements. Domestic shipments are typically delivered within 1–5 business days, while international shipments may take 5–15 business days. You can track your shipment in real time using your tracking number.
-
How can I track my shipment?
Once your shipment is booked, you will receive a tracking number via email or SMS. Enter this number on our tracking page to view the current status, location, and estimated delivery date of your package.
-
What items can I ship?
You can ship a wide range of goods, including electronics, clothing, documents, and machinery parts. However, certain items such as hazardous materials, perishable goods, and restricted items are prohibited. Please refer to our restricted items list for detailed information.
-
What should I do if my shipment is delayed or damaged?
If your shipment is delayed or damaged, please contact our customer support immediately with your tracking number and details of the issue. We will investigate the matter and provide a resolution, which may include compensation depending on the circumstances and the type of service selected.